Refund policy
Returns & Refund Policy
At HappyNail, we carefully check our products before dispatch and want you to be happy with your purchase.
Change of Mind
Please choose your products carefully before placing your order.
We do not offer returns, exchanges or refunds for change of mind, including where you have:
- ordered the wrong item, colour, size or quantity;
- changed your mind after purchasing;
- found the product cheaper elsewhere; or
- decided that you no longer want or need the product.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, defective, or you have received an incorrect item, please contact us as soon as possible.
For products that are damaged in transit or have an issue that is immediately apparent upon delivery, we ask that you contact us within 24 hours of receiving your order, where reasonably possible.
Please email:
and include:
- Your order number
- A description of the issue
- Clear photos and/or videos showing the product and the problem
- Photos of the packaging if the item was damaged during delivery
We aim to respond to your claim within 2 business days.
We may request additional information or ask you to return the product so that we can assess the issue before providing a remedy.
Returns
Please do not return any products without contacting us first.
If a return is required, we will provide you with return instructions after reviewing your request.
Refunds, Replacements & Repairs
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to process the refund.
Items Damaged Through Misuse
We do not provide refunds or replacements where the product has been damaged due to misuse, improper handling, accidental damage, normal wear and tear, or use contrary to the product instructions.